Frequently Asked Questions
Everything you need to know about our ethically sourced fashion and accessories.
What is the typical shipping timeframe for orders?
We process most orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
Are your products ethically and sustainably sourced?
Yes, we prioritize fair trade practices and sustainable sourcing. We work closely with artisans and indigenous communities to ensure they are paid fair wages and that materials are harvested with respect for the Earth.
What is your return policy for apparel and accessories?
We want you to love your purchase. If you are not satisfied, you can return unworn and unwashed items with original tags within 30 days of delivery for a full refund or exchange.
How do I care for my handmade garments?
Because many of our items are made from natural fibers and traditional dyes, we recommend hand washing in cold water with a mild detergent and laying flat to dry to preserve the color and integrity of the fabric.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Shamans Market ships to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.